Shipping & Returns

Cancellations

Orders may be canceled within 24 hours of being placed. To request a cancellation, please email us at hey@wipstitch.com within the 24-hour cancellation window. 

 

Returns & Exchanges

All sales are final. We do not accept returns or exchanges. 

If there is an issue with your order, please email us at hey@wipstitch.com and we will be happy to help.

 

Refunds

We do not offer refunds on completed orders and cannot retroactively apply discount codes or promotions to previous purchases.

 

Shipping

Orders typically ship within 1-2 business days of being placed. Pre-order items will ship accordingly to the estimated shipping date listed on the product description. 

 

Orders shipping within the U.S. receive free standard shipping on purchases over $150. Standard orders are shipped via UPS Ground and typically arrive within 3-5 business days, depending on your location.

 

All orders include tracking. Once your orders ships, you will receive a shipping confirmation email with your tracking information. 

 

Orders can only be shipped to the address provided at checkout. Please double-check your shipping address before submitting your order, as we cannot provide refunds for orders shipped to an incorrect address provided by the customer. 

 

Wipstitch is not responsible for packages that are lost, stolen, or damaged after they have been accepted by the shipping carrier. If this occurs, please file a claim directly with the carrier. 

 

If your order has not arrived within one week of receiving your shipping confirmation, please email us at hey@wipstitch.com.